IT Service Desk Analyst with English (night shifts & weekend)

We are currently looking for motivated candidates for the IT Service Desk Analyst position with fluent English.

 
 

 
 

D-ploy is an IT Services and Engineering Solutions company with operations in Switzerland, Germany, Austria, USA, Czech Republic and UK. Since 2003, D-ploy has been offering IT services, knowledge and expertise to our customers across the globe. Our strength is in providing proven standard and individually tailored solutions, helping our customers achieve their strategic and business goals. Our core competencies are consulting and IT services in the area of IT infrastructure, service management, system engineering, migrations and operations.

We are currently looking for motivated candidates for the IT Service Desk Analyst position with fluent English.

• This is a great opportunity for university students or fresh graduates as well with relevant experience and/or skills
• 100% utilization or part-time work will be possible; full-time employment or Agreement on working activity (DPČ) on a freelance basis
• The primary location is Prague with possible workplace elsewhere

We are looking for more resources and we expect to cover night and weekend shifts.

Job Purpose, Tasks and responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products in a form of combined 1st and 2nd level technical support (calls/tickets/user interaction)
• Provide prompt responses to questions from employees as well as from end users from a variety of international clients
• Document problems, create and maintain knowledge database
• Monitor activities, correct assignment and troubleshoot as appropriate
• Process improvement activities
• Consult with IT experts, if the appropriate course of action is unclear
• Apply knowledge of overall systems and landscapes as appropriate

Requirements

• Language skills: fluent English is required; German would be beneficial.
• Technical skills and general IT background (computer skills, hardware and basic software knowledge – OS, Office, Communication apps)
• Strong motivation to start his/her career in IT
• Flexibility, quick learning ability
• Demonstrable problem solving skills and analytical abilities; very good communication skills
• Ability to work independently as well as willing to follow direction and best practices
• Planning and organizing skills; team player and supportive persona
• Criminal record extract is a requirement

We offer

• Variety of tasks and activities, involvement in team and customer projects
• Unique opportunity to influence and enhance customer experience
• Further development and learning
• Friendly working environment of a middle-sized dynamic and agile organization
• Active using of foreign languages
• Competitive salary and various benefits
• We are open also for the possibility of home office upon further agreement

 
 

 
 

Apply now

 
 
 

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D-ploy GmbH  | Junkholzweg 1 | CH-4303 Kaiseraugst |  Tel: +41 61 816 20 75  | info@d-ploy.ch