IT Specialist (m/w)

We are looking for keen and experienced candidates for the role of IT Specialist



D-ploy is an IT Services and Engineering Solutions company with operations in Switzerland, Germany, Austria, USA, Czech Republic and UK. Since 2003, D-ploy has been offering IT services, knowledge and expertise to our customers across the globe. Our strength is in providing proven standard and individually tailored solutions, helping our customers achieve their strategic and business goals. Our core competencies are consulting and IT services in the area of IT infrastructure, service management, system engineering, migrations and operations.

We are looking for keen and experienced candidates for the role of IT Specialist to work initially on client site in Munich, Germany (3 months initial training) and then from one of our locations in Prague or in Ostrava, Czech Republic.

Major accountabilities

• Provide 1st and 2nd line support and technical issue resolution via Ticket system (Zendesk), e-mail, phone and on-site visits
• Assist the Global License team in the daily business process
• Work independently to resolve complex technical problems, including escalation to our product development and product management as necessary
• Work with an English-speaking, multicultural team, operating in different time zones
• Support integration into customer’s IT environment
• To be in charge of the Internal Server Cluster 
• Reproduce customer’s service team’s problems in-house, gathering of all necessary data for tracking issues
• Plan and support of software integrations into customer’s or internal environment
• Write technical documents, such as design documents, integration manuals
• Ad hoc tasks regarding actual needs in team


• Completed apprenticeship as IT Specialist or similar and at least 2 years’ experience in Customer Support/Service
• Relevant experience with software licensing, ideally Flexera
• Excellent knowledge of Networks and Administration of Windows (Linux beneficial)
• Good scripting language skills, preferably Python, as well as knowledge of modern architectures and technology and web API's like REST, JSON, and XML
• Familiar with databases like SQL or similar
• Strong verbal and written communication skills in English
• Flexibility with working hours with respect to our worldwide customer base
• Readiness to travel and to work on customers’ site (advantageous)
• Candidates have to provide a criminal record extract not older than three months
• Selected candidates have to declare Criminal record extract not older than three months (by onboarding)

Nice to have

• Experience with cloud technologies and virtualization technologies as well as experience in customer service business is an advantage
• A strong interest in image-based or image analysis applications (any previous experience would be a bonus too)

We offer

• Variety of tasks and activities, involvement in team and customer projects
• Unique opportunity to influence and enhance customer experience
• Further development and learning
• Friendly working environment of a middle-sized dynamic and agile organization
• Active using of foreign languages
• Competitive salary and various benefits



Apply now


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D-ploy GmbH  | Junkholzweg 1 | CH-4303 Kaiseraugst |  Tel: +41 61 816 20 75  |