Service Delivery Manager (IT infrastructure, Unix/Linux)

We are looking for keen and experienced candidates for the role of Service Delivery Manager



D-ploy is an IT Services and Engineering Solutions company with operations in Switzerland, Germany, Austria, USA, Czech Republic and UK. Since 2003, D-ploy has been offering IT services, knowledge and expertise to our customers across the globe. Our strength is in providing proven standard and individually tailored solutions, helping our customers achieve their strategic and business goals. Our core competencies are consulting and IT services in the area of IT infrastructure, service management, system engineering, migrations and operations.

We are looking for keen and experienced candidates for the role of Service Delivery Manager (IT infrastructure, Unix/Linux services) for our client in Prague (fulltime employment or opportunity for IT freelancers as well).

Major accountabilities

• Global Service Line Owner support and ensuring the support for business critical systems  and business process
• Responsible for the implementation of service lifecycle management, which includes service and technology lifecycle management, architecture and innovation in close cooperation with Architecture & Service Lifecycle Management within Global IT Infrastructure Services 
• Active management and monitoring of Service Delivery to all customers and partners
• Responsible for service level management and process improvements, demand & capacity management, configuration-, change-, incident- & problem management, supplier & contract management, benchmarking, etc.
• Ensuring that the internally and externally sourced IT services for all Unix/Linux Systems are aligned with business needs and are delivered in accordance with customer Service Level Agreements to Customer IT Standards and in line with industry best practice
• Audit SPoC for SOX auditors and SOX processes
• Management and monitoring of Tier 1-4 Services effectiveness
• Access Management – especially for UNIX/Linux area (processes, technologies)
• Deputy to UNIX/Linux Service Owner

Key requirements

• Experience as Service Delivery Manager in international enterprise environment
• Strong technical background and IT infrastructure knowledge (ideally Unix/Linux related technologies)
• Fluent English – spoken and written
• Excellent coordination skills, service management and project management skills + leadership skills
• Flexibility and stress resistance, working partially for different time zones
• Excellent communication and organization skills
• Criminal record extract is a requirement

We offer

• Variety of tasks and activities, involvement in team and customer projects
• Unique opportunity to influence and enhance customer experience
• Further development and learning
• Friendly working environment of a middle-sized dynamic and agile organization
• Active using of foreign languages
• Competitive salary and various benefits



Apply now


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D-ploy GmbH  | Junkholzweg 1 | CH-4303 Kaiseraugst |  Tel: +41 61 816 20 75  |