Bronze Services

Silver Services

The expanded package for a committed partnership!

This service offering guarantees a professional and locally present service and support organization in the DACH region. Our technicians process and solve all IT infrastructure requests in a fast and reliable manner.


IMACDs will be dealt with in a professional, efficient and coordinated manner. The services will be discussed and defined in a workshop (SLA) and monitored afterwards (KPI). The specific requirements, processes and structures of the customer will be analyzed and documented locally (FSI).

Basic Package

Bronze Services


Module 1

Field Services

(defined service catalogue, SLA, Break Fix, etc.)


Module 2

IMACD Services


Module 3

FSI (First Site Inspection) & Workshop


Bronze Services

The ideal package for getting to know us!


Gold Services

The comprehensive package for long term collaboration!


Platinum Services

The complete package for a trust based partnership!


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D-ploy GmbH  | Junkholzweg 1 | CH-4303 Kaiseraugst |  Tel: +41 61 816 20 75  |