The expanded package for a committed partnership!
This service offering guarantees a professional and locally present service and support organization in the DACH region. Our technicians process and solve all IT infrastructure requests in a fast and reliable manner.
IMACDs will be dealt with in a professional, efficient and coordinated manner. The services will be discussed and defined in a workshop (SLA) and monitored afterwards (KPI). The specific requirements, processes and structures of the customer will be analyzed and documented locally (FSI).
(defined service catalogue, SLA, Break Fix, etc.)
FSI (First Site Inspection) & Workshop