D-ploy offers you a reliable IT support partner involving a pool of dedicated field support experts, as well as remote support teams. Our aim is long term partnership – D-ploy always takes the necessary time to learn about your specific culture and work style to provide you with the most suitable service desk service. This is the sole approach that will grant you the support you need – whether you demand standard first level technical help desk, in-depth technical support of customer accounts, hardware, telephony or expert product and service support, both on-site and remote.
Why choose D-ploy for IT Service Desk:
- Both 1st and 2nd level support tailored to your needs (infrastructure, application support)
- Possibility to utilize senior expertise (3rd level support) – we have the experts to help resolve issues in current complex IT landscape
- Transparent cooperation – no hidden costs
- We build on long term partnership and cooperation with our customers – we are long-term partners
- Flexible support both remotely and on-site, flexible work times and shifts, all depending on customer needs